eBay reports $12 Million in increased customer service costs while sellers struggle to get phone support - is AI taking over?| Value Added Resource
Sellers are losing patience with vertical focus, calling it exclusionary. Is CEO Jamie Iannone paying attention?| Value Added Resource
eBay app users report search by image increasingly returns irrelevant results, despite "magical" AI image recognition tech.| Value Added Resource
eBay Chief Business Strategy Officer Stefanie Jay has reportedly left the company amid mass layoffs, cost cutting pressure & uncertain Q4 financial results.| Value Added Resource
eBay's Q4 2023 earnings report bolsters consumer-seller strategy shift as active buyers & GMV remain relatively flat.| Value Added Resource
Recent eBay promotions & title changes reveal increasing importance of AI & the changing face of Global Customer Experience at the company.| Value Added Resource
Amidst layoffs & potential leadership shakeup, job listings show eBay seeking new strategies with possible pivot back to consumer-seller focus.| Value Added Resource
eBay released Q3 2023 earnings on November 7, with disappointing results and weak guidance for Q4 raising concern among investors.| Value Added Resource