Experiencing increased support inquiries? To see if you could benefit from automated customer service, we pit the pros against the cons.| Nextiva Blog
Contact centers offer best-in-class customer service and experience. Learn what they are, their key functions, and how to use them.| Nextiva Blog
In this blog, we cover how to measure call center agent burnout, which is one of the call center industry’s biggest problems, and 7 tips to recover from it.| SQM Group
Following improvements in early 2023, U.S. employee engagement remained flat for the rest of the year, presenting persistent challenges for employers.| Gallup.com
Exclusive research and expert insights into a year of work like no other reveal urgent lessons for leaders as hybrid work unfolds.| www.microsoft.com
Discover the top five causes of employee burnout, and find out who plays the biggest role in preventing it.| Gallup.com