ITS has retired the Remedy platform after more than two decades of use. Applications have now moved into ServiceNow or other tools.| Information Technology Services
Since enabling Virtual Agent chatbot in April, the ITS Service Desk has seen a 58% reduction in chats that make their way to a live agent.| Information Technology Services
The upcoming ServiceNow rollout will bring many changes at UNC-Chapel Hill, for ITS and all current of the Remedy ticketing system.| Information Technology Services