This is the ultimate guide to customer segmentation, a useful tactic to better align tools and strategies with your target customers.| Community-Led Alliance
Holistic customer advocacy communities are really taking off, and it's exciting to explore how we can come together and share our learnings. How are we elevating customer voice? How are we putting the customer voice first?| Community-Led Alliance
Community managers, customer success managers, social media managers, and event managers are all key roles within an organization.| Community-Led Alliance
The primary purpose of a CAB is to bridge the gap between community members and management, allowing members to be a direct source of feedback, and ensuring that community managers can take on board that feedback and use it to enhance the overall user experience.| Community-Led Alliance