“One of the biggest improvements is that Zendesk WFM can automatically generate schedules and forecasts based on our ticket volume. With the previous program, we had to put in more information and generate our own schedules.”| Zendesk
Customer loyalty is when customers reward a company with repeat business over time. Our guide shows you how to build a loyal following.| Zendesk
Customer feedback is any information customers give a company about their experience. Learn how to get feedback from customers to level up your service.| Zendesk
Customer retention can help you boost your bottom line and create long-term customer relationships. Learn more in our guide.| Zendesk
Majorities of U.S. adults believe their personal data is less secure now, that data collection poses more risks than benefits, and that it is not possible to go through daily life without being tracked.| Pew Research Center
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Here are the seven customer service trends that are helping companies up their support game.| Zendesk
Personalized customer service is a way to tailor customer experiences to individual needs, preferences, and expectations.| Zendesk