As consumers turn to a wider array of channels for help and expect faster responses, it has become more challenging to provide customer service. Research shows that customer service that shows empathy can drive a lot of value, and there are some simple best practices to turn aggrieved customers into loyal advocates. First, surprise customers by responding quickly, so that they feel someone is watching out for them. Even a simple acknowledgement to buy time to diagnose the customer’s issue c...| Harvard Business Review
Looking for the best possible restaurant survey questions to use in 2024? This guide has your back. Complete with restaurant survey tools and tips.| Orderable
Learn what restaurant reputation management is and how to improve it in 2024 with this step-by-step and jargon-free guide.| Orderable
Learn how to increase customer loyalty in your restaurant with this in-depth guide which covers everything from loyalty programs to staff.| Orderable
Learn how to handle restaurant complaints both online and offline (in-house) this year with our in-depth guide.| Orderable
Learn how to get better and more positive Google restaurant reviews for your restaurant business with this guide. From setup to success.| Orderable
Looking to start a food business this year? Here are 10 creative food business ideas to start in 2024 with tips and techniques to get going.| Orderable
Set up online ordering for your restaurant, food delivery, or goods business with the easy-to-use WordPress plugin, Orderable.| Orderable
A survey reveals that over half of consumers avoid businesses that neglect their reviews, underscoring the critical need for active engagement and response to feedback for maintaining customer trust and loyalty.| www.shoutaboutus.com
Improve your customers' satisfaction with our customer service follow up email templates. Delight your customers with stellar service today!| LiveAgent
Looking to improve your restaurant customer service this year? Our guide walks you through both in-house and online customer service tips.| Orderable
We share several best practice tips for how to handle customer complaints and turn unhappy customers into brand advocates (free templates included!).| www.superoffice.com
Sprout Social surveyed 1,000 U.S. consumers on their beliefs and expectations about transparency and its role in social brand-customer relationships.| Sprout Social
Online reviews statistics and trends to help companies understand the state of reviews today and how it reflects customers’ experiences.| ReviewTrackers