How many emails are sent per day? This figure is forecasted to grow by nearly four percent in 2022, from a number of 320 billion emails a day in 2021.| Statista
Qualitative feedback, or text feedback, is part of what makes NPS such an effective strategy for measuring customer satisfaction.| Retently CX
Create a Retently NPS account and start surveying your customers right away. Free 7-day trial. No contract. No credit card required. Cancel anytime.| Retently CX
In a previous post, I provided 15 surprising stats to convince you to use email remarketing. Today, I’ll convince you there’s another channel, where the ...| blog.adobe.com
Customers no longer pick brands for individual products or services; instead, they choose the business that delivers the best experiences.| Retently CX
Exploring the inner workings of your most enthusiastic customers - NPS Promoters - to understand what sets them apart.| Retently CX
Ask the right NPS survey questions to get a pulse on your customer satisfaction and gain an accurate understanding of how your brand is perceived.| Retently CX
Detractors can be tough and stressful to deal with. Here’s an in-depth guide that will look into the most actionable ways to turn Detractors into Promoters.| Retently CX
Automate customer communication process with Intercom Integration with Retently. Import customers in Retently and improve their satisfaction.| Retently
This article provides a list of actionable tips to improve your survey response rate. It is applicable to any customer surveys - NPS, CSAT, and CES.| Retently
Closing the customer feedback loop is one of the simplest ways you can reinforce a positive experience or rectify a negative one.| Retently CX
Is it better to survey customers on a regular basis, such as at the end of every quarter, or to survey customers after an important event or transaction?| Retently CX
Often ignored, Passives are an unpredictable but valuable asset. Engage them and convert their feedback into business opportunities.| Retently CX
Closing the feedback loop and addressing the issues reported by customers has a greater impact on a business than getting a statistically significant result.| Retently
Managing your customer retention is an important part of growing a sustainable B2B business. There’s no worse feeling than seeing your customers leaving.| Retently CX
One of the major benefits of SMS marketing, besides 99% SMS open rates, is how fast customers open SMS messages. How fast are SMS marketing messages opened?| Tatango - SMS Marketing Software
Craft the perfect customer feedback questionnaire with our comprehensive guide to 35 essential questions and unlock invaluable insights.| Retently CX
Listening to the Voice of the Customer is one of the best ways to increase customer satisfaction and trust in your brand.| Retently CX
Create a free QR code quickly and easily with the Adobe Express QR code maker. Generate a quality, customized QR code that links to your site in seconds.| www.adobe.com
Great customer success is perhaps the single greatest defense you have against high churn. Some of the areas where the churn rate is affected.| Retently CX