A guide on leveraging CX surveys across the SaaS customer journey to improve user experience, increase loyalty and drive revenue growth.| Retently CX
Customers no longer pick brands for individual products or services; instead, they choose the business that delivers the best experiences.| Retently CX
Here’s all you need to know about customer feedback - how valuable it is, how to collect actionable insights, how to manage the data, and act on it.| Retently CX
Sign-up for a free trial, send an NPS survey to your clients and start gathering, analyzing, and acting on the received feedback.| Retently CX
Do you know how many customers talk about your brand to others in a positive light? Do you capitalize on that to drive more brand engagement and revenue?| Retently CX
The Customer Success Manager is not a passive role. Unlike a traditional Customer Support scenario, a CSM’s goal is long-term success for their customers.| Retently
Customer lifetime value is a metric any growth-oriented business should focus on. Here are 14 proven tactics to boost your CLV and generate more revenue.| Retently CX
Craft the perfect customer feedback questionnaire with our comprehensive guide to 35 essential questions and unlock invaluable insights.| Retently CX
From automation scenarios to integrating with other systems, find out what you should pay attention to when deciding on the appropriate NPS software.| Retently CX
A refresher on customer churn rate.| Harvard Business Review
Great customer success is perhaps the single greatest defense you have against high churn. Some of the areas where the churn rate is affected.| Retently CX