Department announced on Tuesday that ITSA helpline would close half the year and be limited to priority calls the other half – but cancelled the decision the following day after ‘feedback’ One day after announcing it would significantly scale back its telephone support services, HM Revenue an| PublicTechnology
After publicly unveiling – and then swiftly revoking – plans to significantly scale back its telephone services, HM Revenue and Customs needs to recruit additional personnel, according to permanent secretary Jim Harra The head of HM Revenue and Customs has said the department has been tasked| PublicTechnology