Service blueprints help you design your service process so you'll able to innovate and make changes that boost customer satisfaction. Read about this diagram and see how Lucidchart can get you going with service blueprint examples and templates.| Lucidchart
To provide an awesome retail customer experience, understand the customer journey. Learn to identify and map key points in the retail path to purchase.| CX by Design
A customer journey map is essential to understanding and empathizing with your customers. In this – the second of our two-part series on customer journeys – we’ll guide you through creating your own customer journey maps.| CX by Design
Understanding the customer journey is essential. Here we explain what the customer journey is, what it isn’t, and why it’s important.| CX by Design
The last piece in this series provided a conceptual look at how to practice active listening when facilitating customer interviews. Our advice was to “simply be present”; though anyone who’s attempted any sort of mindfulness practice can tell you how complex this really is. Practically speaking then, how do you start practicing Active Listening in […]| CX by Design
Our first article in this series was a high-level overview of the CX by Design process. From here on out, we’re going to take a detailed look at each stage in the process. And we’ll start with Day 0 – the moment when a company decides it’s time to call in a CX consultant. First, […]| CX by Design
The first question people ask us about the CX process is “How does it work?”. We get this question from prospective clients...| CX by Design
