“One of the biggest improvements is that Zendesk WFM can automatically generate schedules and forecasts based on our ticket volume. With the previous program, we had to put in more information and generate our own schedules.”| Zendesk
Being customer-first means putting the customer at the center of your decision-making. Learn more in our guide.| Zendesk
Defining what customer appreciation means, why it's important, and how to show customers appreciation on Customer Appreciation Day and everyday.| Zendesk
Customer loyalty is when customers reward a company with repeat business over time. Our guide shows you how to build a loyal following.| Zendesk
Customer retention can help you boost your bottom line and create long-term customer relationships. Learn more in our guide.| Zendesk
Customer expectations are how customers think interactions should go. Learn how to meet customer expectations in this guide.| Zendesk
Customer lifetime value is the estimated amount of revenue a consumer will contribute to your business in their lifetime. Learn more about it in our guide.| Zendesk
Having strong values and providing great customer service are two of the ways businesses can strengthen bonds with customers and build customer loyalty.| Zendesk
Providing an outstanding customer experience is vital to attract and retain customers long term. Learn more about CX and how to improve it in our guide.| Zendesk
