The AI bringing zen to First Horizon's call centers | American Banker
A large language model detects signs of agent burnout and sends stressed-out employees calming videos created by Ariana Huffington's company Thrive Global.| American Banker
A large language model detects signs of agent burnout and sends stressed-out employees calming videos created by Ariana Huffington's company Thrive Global.| American Banker
This essay adapts the concept of “shitty automation,” developed by Brian Merchant to name frustrating experiences with automated systems, to describe how human input—our labor, bodies, biases, prejudices, and desires—remains invisibly present in automated systems. Tracing a lineage of automation from Jacques de Vaucanson’s Canard Digérateur (1739) and Wolfgang von Kempelen’s mechanical Turk (1770) to contemporary artist Trevor Paglen, who uses Generative Adversarial Networks (GA...| iopn.library.illinois.edu
Automation is often presented as an inexorably advancing force, whether it’s ushering in a threat to jobs or a promise of increased leisure or larger| Gizmodo
Captions| commons.wikimedia.org
| Bluesky Social
"The most important book to read about the AI boom" (Wired): The "gripping" (New Yorker) true story of the first time machines came for human jobs—and how...| Hachette Book Group
Generative AI is the latest in a long line of technologies that promise innovation and fixes but grind away at public life| www.bloodinthemachine.com
There will be no robot jobs apocalypse, but there's still plenty to worry about. How *will* generative AI impact our jobs?| www.bloodinthemachine.com
Just not in *exactly* the way you might think.| www.bloodinthemachine.com
