An introduction to the popular Customer Experience metric Net Promoter Score (NPS) and how to use it to increase revenue and reduce costs for your business.| Genroe | Customer Experience | Net Promoter Score
The good news is that if you are analyzing customer survey feedback there are just a few key tools that you need to master.| Genroe | Customer Experience | Net Promoter Score
Just because your survey score has gone down, or up, doesn’t mean that there has actually been a change in the overall business Net Promoter Score| Genroe | Customer Experience | Net Promoter Score
New research sheds light on which is the best customer metric: Net Promoter or Customer Effort Score or Customer Satisfaction or some other new fad metric?| Genroe | Customer Experience | Net Promoter Score