We provide insights into what EI is, how to determine your IE, and how to use EI in call center interactions to improve customer service and satisfaction.| SQM Group
Find the right metrics to provide valuable insights into your call center customers' experience.| SQM Group
To ensure agents deliver customer empathy consistently, they need to be trained, coached, and monitored through their QA program and post-call surveys.| SQM Group
Having adequate procedures in place on how to handle angry and abusive customers is essential to preventing high stress and job burnout for call center agents.| SQM Group