This article provides a list of actionable tips to improve your survey response rate. It is applicable to any customer surveys - NPS, CSAT, and CES.| Retently
The Customer Success Manager is not a passive role. Unlike a traditional Customer Support scenario, a CSM’s goal is long-term success for their customers.| Retently
Not sure which customer satisfaction metric to use? Here’s an accurate overview of NPS, CSAT, and CES, as well as a comparison of NPS vs CSAT and CES.| Retently
Companies with high NPS usually enjoy high customer retention levels, but what exactly do they have in common that makes such a thing possible?| Retently
Closing the customer feedback loop is one of the simplest ways you can reinforce a positive experience or rectify a negative one.| Retently CX
You've got about seven seconds to form a good first impression, whether you’re meeting someone in person or onboarding them as a new customer.| Retently
Unlock deeper insights with open-ended questions. Transform your data collection with effective open-ended questions examples and tips.| Retently