What are tooltips, exactly? If you want to learn how tooltips can be leveraged to drive adoption and customer success, then keep reading.| Thoughts about Product Adoption, User Onboarding and Good UX | Userpilot Blog
An introduction to the new Groove Knowledge Base| help.groovehq.com
A knowledge base isn’t just a collection of articles—it’s a tool that makes customers happier and can quickly reduce support inquiries by 33% (or more!).| Groove Blog
Discover 8 practical knowledge base examples to improve your customer experience. Learn how to create, organize, and optimize your knowledge base.| Groove Blog
Every customer is unique, but sometimes there are common denominators. In the case of customer support, they are in the form of questions that everyone asks, or at least a notable majority do. Even if the information is in onboarding, or seems obvious to the product team it might a perfect case for your FAQ […]| Groove Blog
There’s a problem with excellent customer experience: it’s inherently an intangible idea. If beauty is in the eye of the beholder, excellent customer service is in the eye of the customer.| Groove Blog
5 tactics to make sure that your customer surveys not only create actual value for your company, but are also painless and fun to fill out| Groove Blog
Wondering what it is, how to get it, or how to use it once you do have it? Perfect! We've covered all that and more in our 2022 guide to customer feedback. The key takeaways are around how to make this stuff actionable for your business.| Groove Blog
Learn the secrets of effective small business branding, from defining your values to creating a memorable brand visual identity.| Groove Blog
