Get the conversation going with Live chat | Groove
Let Groove’s powerful Live Chat manage all your customer conversations on any page of your site or app!| www.groovehq.com
Save time with replies for common questions.| help.groovehq.com
How to use tags for organization, identifying trends, and more.| help.groovehq.com
Let Groove’s powerful Live Chat manage all your customer conversations on any page of your site or app!| www.groovehq.com
A customer service ticketing system organizes incoming support requests and enables businesses to efficiently respond to customers.| Groove Blog
Need a customer relationship management alternative? This guide includes customer ratings, options, screenshots, and prices for 57 different CRM platforms.| Groove Blog
What Net Promoter Score is, why you should care about it, and what to do when it’s not looking as good as you’d like it to| Groove Blog
Wondering what's the best shared mailbox for your service team? Let's compare Gmail vs Outlook vs Groove for customer support!| Groove Blog
Customer satisfaction’s importance can not be overstated. It gives you potential referrals, decreases churn, and increases LTV. While in the past it was enough just to have a FAQ and a support email, those times are long gone. With the wide range of competitors to choose from, customers are expecting to solve their problem immediately, […]| Groove Blog
Track customer happiness with the Groove customer satisfaction ratings.| help.groovehq.com
An introduction to your Groove Reports| help.groovehq.com
Want to understand the primary customer service KPIs you should know about, be tracking, and how to leverage the information? We've broken down the 7 main KPIs for customer service teams.| Groove Blog
A knowledge base isn’t just a collection of articles—it’s a tool that makes customers happier and can quickly reduce support inquiries by 33% (or more!).| Groove Blog
The page you're looking for either doesn't exist or has moved.| help.groovehq.com
How To Enhance And Automate Your Workflow Using Rules| help.groovehq.com
Wondering how to handle customer complaints effectively? Look no further! Here's a 6-step process to turn unhappy buyers into loyal customers.| Groove Blog
Optimize your customer service with data-driven insights. Explore our list of essential customer service metrics that can boost satisfaction.| Groove Blog
Customer acquisition is difficult. Its costs time and money to get a new customer and if they churn quickly, your LTV suffers and suddenly your can not afford such CAC’s as your competitor can. We all know where this downward spiral ends. To evade this fate, you must focus on customers. Not just have them […]| Groove Blog
Connect your existing Gmail or forwarded email, simply your processes, and use a professional shared inbox solution for customer support today!| www.groovehq.com
Do you know the difference between customer service vs customer experience? Understanding both is key for growing your business. Here's why!| Groove Blog
Making your customers wait sends the message that you don’t respect them or their time.| Forbes
