The Orleans Parish Communication District is testing a new tool designed to reduce the number of calls human call takers must field.| StateScoop
Lindsay McKenzie is a reporter for StateScoop and EdScoop, covering higher education IT, broadband policy, state and local government industry news and emerging technologies.| StateScoop
Sophia Fox-Sowell reports on artificial intelligence, cybersecurity and government regulation for StateScoop. She was previously a multimedia producer for CNET, where her coverage focused on private sector innovation in food production, climate change and space through podcasts and video content. She earned her bachelor’s in anthropology at Wagner College and master’s in media innovation from Northeastern University.| StateScoop
Keely Quinlan reports on privacy and digital government for StateScoop. She was an investigative news reporter with Clarksville Now in Tennessee, where she resides, and her coverage included local crimes, courts, public education and public health. Her work has appeared in Teen Vogue, Stereogum and other outlets. She earned her bachelor’s in journalism and master’s in social and cultural analysis from New York University.| StateScoop
Colin Wood is the editor in chief of StateScoop and EdScoop. He’s reported on government information technology policy for more than a decade, on topics including cybersecurity, IT governance and public safety.| StateScoop
Advocates for the next generation of 911 technologies said the lack of federal funding source could generate inequity of critical services.| StateScoop
At the demand of county or state 911 authorities, service providers will be required to complete upgrades to next-generation 911 infrastructure.| StateScoop