How to Keep Your Call Center Agents Motivated While Working from Home
Working from home has its benefits, but it also brings challenges like distractions, isolation, work-life balance, and burnout for call center agents.| SQM Group
Working from home has its benefits, but it also brings challenges like distractions, isolation, work-life balance, and burnout for call center agents.| SQM Group
Learn our best practices on how call centers can improve their customer satisfaction due to call monitoring practices.| SQM Group
Software specifically built for call centers, designed to measure, track, benchmark, improve customer and employee experience, and reduce costs.| SQM Group
A call center dashboard provides comprehensive and customizable data visualization reporting from the agent to the call center level.| SQM Group
SQM Group's customer service research shows that building customer rapport is the second biggest driver for achieving high call center Csat.| SQM Group
Benefits and tips for measuring and improving one of the most crucial contact center metrics, resolving a customer's problem on the first call or contact.| SQM Group
The terms ‘Customer Service’ and ‘Customer Experience’ are often used interchangeably in customer support. Customer service and customer experience are closely related but different.| SQM Group
High agent engagement leads to increased productivity, enhanced employee satisfaction, and notably lower turnover rates.| SQM Group
Having adequate procedures in place on how to handle angry and abusive customers is essential to preventing high stress and job burnout for call center agents.| SQM Group
