Great Customer service is a critical component of a contact center. Discover how to assist customers before, during, and after their transaction.| SQM Group
Emotional intelligence in a call center environment is about the Agent's ability to understand and create a positive emotional connection with customers.| SQM Group
10 Indispensable Agent Tips for Improving Customer Service and the First Call Resolution Rate| SQM Group
We provide insights into what EI is, how to determine your IE, and how to use EI in call center interactions to improve customer service and satisfaction.| SQM Group
Learn why building customer rapport is one of an agent's most essential skills to delivering great customer service.| SQM Group
Not only do customer service scripts provide your agents with real-time support if they need it, but they are also excellent tools for training new agents.| SQM Group
Prevent your customers from leaving and doing business with your competitors by learning to manage customer expectations in your call center.| SQM Group
To ensure agents deliver customer empathy consistently, they need to be trained, coached, and monitored through their QA program and post-call surveys.| SQM Group
We discuss how and why body language can really influence the way a customer perceives their interaction with an agent over the phone.| SQM Group