Virtual Rewards and Recognition Ideas for Remote Employee Appreciation
Thank your team for their hard work and dedication with these creative rewards and recognition ideas, perfect for in-office and remote employees alike.| blog.pcnametag.com
Track customer happiness with the Groove customer satisfaction ratings.| help.groovehq.com
An introduction to your Groove Reports| help.groovehq.com
Thank your team for their hard work and dedication with these creative rewards and recognition ideas, perfect for in-office and remote employees alike.| blog.pcnametag.com
Want to understand the primary customer service KPIs you should know about, be tracking, and how to leverage the information? We've broken down the 7 main KPIs for customer service teams.| Groove Blog
A knowledge base isn’t just a collection of articles—it’s a tool that makes customers happier and can quickly reduce support inquiries by 33% (or more!).| Groove Blog
There’s a problem with excellent customer experience: it’s inherently an intangible idea. If beauty is in the eye of the beholder, excellent customer service is in the eye of the customer.| Groove Blog
Your ecommerce business is rolling, and you're growing your support team - but how do you provide consistent quality training to improve customer experience? We'll show you.| Groove Blog
It might sound fluffy, but defining our company core values has transformed our business. Here’s how.| Groove Blog
It's cheaper to keep an old customer than it is to acquire a new one -- with that in mind, we'll walk you through customer retention strategies and ideas.| Groove Blog
You may have heard customer service and marketing experts say people will pay more for good service.| Forbes
Turn vague goals into actionable ones by making them SMART. SMART stands for specific, measurable, achievable, realistic, and time-bound. This article will show you why you need each SMART component, and how to apply them to your own goals.| Asana
