A strong NPS can fuel your business growth, generate word-of-mouth referrals from Promoters and help you grow without spending as much.| Retently CX
Amazon is one of the world’s most trusted retailers. How did they build (and keep) such an impressive NPS?| Retently CX
This article provides a list of actionable tips to improve your survey response rate. It is applicable to any customer surveys - NPS, CSAT, and CES.| Retently
Should you ask your key contact to complete your NPS survey, or should you send it to every user that engages with your product?| Retently CX
Closing the customer feedback loop is one of the simplest ways you can reinforce a positive experience or rectify a negative one.| Retently CX
Closing the feedback loop and addressing the issues reported by customers has a greater impact on a business than getting a statistically significant result.| Retently
We’ll look at the effects personal relationships can have on the accuracy, value, and bias of your Net Promoter Score rankings.| Retently CX
Lifecycle emails are an important part of forming, developing and strengthening the relationship between your business and your customers.| Retently
Listening to the Voice of the Customer is one of the best ways to increase customer satisfaction and trust in your brand.| Retently CX
From automation scenarios to integrating with other systems, find out what you should pay attention to when deciding on the appropriate NPS software.| Retently CX
The NPS score can vary dramatically, and if you want to figure out whether yours is good or bad, there are a variety of factors you need to look at.| Retently CX