A negative review may not seem like a big deal – especially if most of your customer feedback is positive – it's usually best to address the situation.| Broadly
It feels great to get positive reviews, but don't just let the review speak for itself. Here are 6 tips for responding to positive review.| Broadly
Consider timing, tone, and templates to help you ask for a review from your customers. Use Broadly's FREE templates to get started!| Broadly
A refresher on customer churn rate.| Harvard Business Review
