Natural language processing (NLP) is a subfield of artificial intelligence (AI) that uses machine learning to help computers communicate with human language.| www.ibm.com
A Net Promoter Score (NPS) represents the voice of the customer by measuring customer loyalty to a product or service and if they would recommend it.| Medallia
Based on research, here are six steps top-performing brands use to create good customer experiences and make customers happy.| Medallia