Explore the latest call center statistics and future trends for 2024 and beyond. Discover insights on AI adoption, omnichannel expectations and more.| CMSWire.com
Benefits and tips for measuring and improving one of the most crucial contact center metrics, resolving a customer's problem on the first call or contact.| SQM Group
Read the blog to learn how call center gamification enhances agent productivity and increases customer satisfaction.| Startek:
Know what it takes to deliver the kind of experience that keeps customers coming back.| PwC
Cognitive technologies are increasingly being used to solve business problems; indeed, many executives believe that AI will substantially transform their companies within three years. But many of the most ambitious AI projects encounter setbacks or fail. A survey of 250 executives familiar with their companies’ use of cognitive technology and a study of 152 projects show that companies do better by taking an incremental rather than a transformative approach to developing and implementing AI...| Harvard Business Review
The paradigm of traditional workspaces has undergone a seismic shift, thanks to the Covid pandemic. As a result, remote work has emerged as a dominant trend, requiring human resources departments to pivot faster than ever before. In this comprehensive analysis, we present the most recent remote work| Forbes Advisor
With the world discovering alternative ways to work without human contact, the work from home force is getting a facelift. Companies must cope with most non-essential workers completing their work at home. Amidst a pandemic, could your productivity working from home actually be better? An Upwork study suggests that 22% of the American workforce will […]| Apollo Technical LLC