“One of the biggest improvements is that Zendesk WFM can automatically generate schedules and forecasts based on our ticket volume. With the previous program, we had to put in more information and generate our own schedules.”| Zendesk
Loyalty programs can boost customer retention and loyalty. Discover a few successful programs and how to implement your own.| Zendesk
Customer trust is key to driving loyalty. To earn it, companies must understand and respect their customers and provide relevant, personalized experiences.| Zendesk
Customer feedback is any information customers give a company about their experience. Learn how to get feedback from customers to level up your service.| Zendesk
Customer retention can help you boost your bottom line and create long-term customer relationships. Learn more in our guide.| Zendesk
Having strong values and providing great customer service are two of the ways businesses can strengthen bonds with customers and build customer loyalty.| Zendesk
Providing an outstanding customer experience is vital to attract and retain customers long term. Learn more about CX and how to improve it in our guide.| Zendesk