Read on to know about call center statistics related to performance, efficiency and market size, plus their industry benchmarks to know where you stand.| www.sprinklr.com
A comprehensive guide on CSAT, including how to measure it and how it stacks up against other CX metrics.| CMSWire.com
First Orion surveyed 5,000 U.S. mobile phone subscribers in 2021 about their experiences with calls from retail businesses to their phones.| First Orion
The global omni-channel retail solutions market size was valued at USD 5.96 billion in 2021 and is expected to expand at a compound annual growth rate (CAGR) of 13.6% from 2022 to 2030| www.grandviewresearch.com
A curated list of the latest customer retention data and statistics across various industries.| Exploding Topics