Customer focused relationship training will take your global service and sales teams to new heights.| Global Partners Training
Contact Global Partners Training to find out how the power of business relationships can benefit you and your organization.| Global Partners Training
Reprint: R0312C Companies spend lots of time and money on complex tools to assess customer satisfaction. But they’re measuring the wrong thing. The best predictor of top-line growth can usually be captured in a single survey question: Would you recommend this company to a friend? This finding is based on two years of research in which a variety of survey questions were tested by linking the responses with actual customer behavior—purchasing patterns and referrals—and ultimately with com...| Harvard Business Review