Research shows that consumers expect quick response from brands they contact via Facebook and Twitter - but is that expectation the same for review sites like Yelp and TripAdvisor?| Social Media Today
Here are four distinct categories of brand monitoring tools, with several options in each group, to help fins the best brand monitoring tool for your needs.| B2B Marketing Blog | Webbiquity
Sprout Social surveyed consumers about their expectations for brands that find themselves uniquely positioned to foster connections between people online.| Sprout Social