The call recording service allows you to record both your incoming and outgoing calls. After they are recorded, they are saved on a cloud server, which can be accessed from anywhere that has an internet connection| MightyCall –
Call Intercept is a call monitoring feature that allows a supervisor to disconnect the agent from the call and take over the conversation directly with the customer to efficiently manage the situation.| MightyCall –
Call barging is a MightyCall's call center software that allows a supervisor or manager to join an ongoing call between an agent and a customer.| MightyCall –
Call routing is a feature that automatically distributes phone calls. You can set up call forwarding to voicemail, other numbers, or recorded information, or place calls in a queue for your team to respond to.| MightyCall –
Ring Groups enable businesses to manage and route incoming calls to the appropriate agents or teams, reducing wait times and ensuring a superior customer experience.| MightyCall –
With MightyCall’s Music on Hold, you can take full control of your customers’ calling experience and ensure they have a pleasant wait. Like Custom Greetings, this feature allows you to upload unique on-hold music to be used wherever in the call flow you’d like.| MightyCall –
Call transfer is a call handling feature that allows a call center agent to transfer an incoming call to another agent, department, or external phone number| MightyCall –
Interactive Voice Response (IVR) is a business phone system feature that navigates callers through a simple voice menu to gather information and smartly route calls.| MightyCall –
Guides are articles that help readers put together their phone systems, connect deskphones to VoIP services, and more| MightyCall –
Compare MightyCall pricing plans and get the perfect phone service for your business at the best cost.| MightyCall –
Call queue places inbound calls in a wait line, helping you handle increased call loads, distribute communication, and intelligently route callers. Discover how this feature works as part of a VoIP phone system.| MightyCall –
Call monitoring is the real-time listening and analysis of calls. It is used to improve call center agent performance, provide training and guidance, and deliver consistent high-quality customer support.| MightyCall –
Call center dashboards provide a quick overview of the state of a call center, giving supervisors easy access to call center KPIs.| MightyCall –
Revolutionize your contact center with efficient automatic call distribution, boosting agent productivity and enhancing customer experience. Create a streamlined call center experience that benefits both your customers and your team.| MightyCall –
Posts with this tag have all the Call Center Tips a business of this type needs to be successful| MightyCall –