Voicemail to Text is a voicemail transcription service that converts audio files into easily readable text format. Find out how this feature can save time and effort for your business.| MightyCall –
An auto-attendant is a phone system feature that answers and routes calls automatically, improving call management and enhancing customer experience.| MightyCall –
MightyCall’s Mobile App for Android and iOS keeps business communications in your smartphone wherever you go. Learn more about its features and integrations.| MightyCall –
The call recording service allows you to record both your incoming and outgoing calls. After they are recorded, they are saved on a cloud server, which can be accessed from anywhere that has an internet connection| MightyCall –
Call listening allows users to monitor live phone conversations without participants knowing. Often used for call center agents training and quality assurance. Enhance your calling today!| MightyCall –
Call Intercept is a call monitoring feature that allows a supervisor to disconnect the agent from the call and take over the conversation directly with the customer to efficiently manage the situation.| MightyCall –
Call barging is a MightyCall's call center software that allows a supervisor or manager to join an ongoing call between an agent and a customer.| MightyCall –
Call routing is a feature that automatically distributes phone calls. You can set up call forwarding to voicemail, other numbers, or recorded information, or place calls in a queue for your team to respond to.| MightyCall –
Ring Groups enable businesses to manage and route incoming calls to the appropriate agents or teams, reducing wait times and ensuring a superior customer experience.| MightyCall –
With MightyCall’s Music on Hold, you can take full control of your customers’ calling experience and ensure they have a pleasant wait. Like Custom Greetings, this feature allows you to upload unique on-hold music to be used wherever in the call flow you’d like.| MightyCall –
Call transfer is a call handling feature that allows a call center agent to transfer an incoming call to another agent, department, or external phone number| MightyCall –
Call flow designer is an app that enables businesses to create custom call flows by visually mapping out how callers are routed through their call flow builder.| MightyCall –
A virtual voicemail system allows you to keep all of your messages from phone callers on a cloud server. Access your voicemails on any internet-connected device with ease!| MightyCall –
Interactive Voice Response (IVR) is a business phone system feature that navigates callers through a simple voice menu to gather information and smartly route calls.| MightyCall –
Caller ID (caller identification number) - a phone feature that provides the number of the caller. You’ll know if a call is business or personal, and will be protected from spam calls.| MightyCall –
Multi-level IVR is a system of voice menus that provides advanced Interactive Voice Response (IVR) features for callers. Here's how it can help your company.| MightyCall –
Call queue places inbound calls in a wait line, helping you handle increased call loads, distribute communication, and intelligently route callers. Discover how this feature works as part of a VoIP phone system.| MightyCall –
Call monitoring is the real-time listening and analysis of calls. It is used to improve call center agent performance, provide training and guidance, and deliver consistent high-quality customer support.| MightyCall –
Call center dashboards provide a quick overview of the state of a call center, giving supervisors easy access to call center KPIs.| MightyCall –
Revolutionize your contact center with efficient automatic call distribution, boosting agent productivity and enhancing customer experience. Create a streamlined call center experience that benefits both your customers and your team.| MightyCall –