measurement Archives - Psych Safety
Create and Maintain| Psych Safety
How to Measure Psychological Safety We know psychological safety is essential for high performance teams: it enables sharing of ideas, admitting and learning from mistakes, highlighting risks, and challenging (and improving) the way we do things. Psychological safety is the […]| Psych Safety
Goodhart's law states that when a measure becomes a target, it ceases to be a good measure. In other words, if you pick a measure to assess performance, people find a way to game it. To illustrate, I like the (probably apocryphal) story of a nail factory that sets "Number of nails produced" as its measure of productivity. The workers figure out they can easily make tons of tiny nails to hit the target. Yet, when the frustrated managers switch the assessment to "weight of nails made", the work...| Sketchplanations
