In this series, we’ve covered a lot of CX basics. We’ve defined what CX is, described how to apply human-centered design to business problems, and even explored CX research. But one question still needs an answer: How do you know if it’s time to call in a CX (customer experience) design consultant? That’s what we’ll […]| CX by Design
There are two critical, but often overlooked, steps of Empathy which leaders need consider. Stepping out of their own shoes, and opening up to new insights.| CX by Design
Welcome to the series CX 101, where we answer common questions about Customer Experience and how it fits into your organization. Caring about the customer experience isn’t new; it’s been part of business for centuries. The field of CX, though, is still a relatively new one. And, depending on who you ask, you’re likely to […]| CX by Design
The last piece in this series provided a conceptual look at how to practice active listening when facilitating customer interviews. Our advice was to “simply be present”; though anyone who’s attempted any sort of mindfulness practice can tell you how complex this really is. Practically speaking then, how do you start practicing Active Listening in […]| CX by Design
What is UX? The business world is awash with Xs, and we’re not even counting the social media platform formerly known as Twitter.| CX by Design
