Before you buy, know the return and exchange policy. Most retail stores allow you to return things you buy within a reasonable time for a full refund, credit, or an exchange. When a store clearly displays a limited or no-refund policy, however, refunds and exchanges are not required by law. So don’t assume a store will allow you to return an item if you change your mind. Check the store’s return policy before you buy. Many retailers display their return policies at the cash register or th...| State of California - Department of Justice - Office of the Attorney General
Write a clearly-defined return policy that sets expectations for your customers about the returns process.| ReturnGO
When you do and do not have to offer a refund, repair or replacement, unconditional refunds for online purchases, and penalties for deceiving customers| GOV.UK