A customer centric company is more than providing great customer service. Here, we share 5 best practices on how to create a customer centric strategy.| www.superoffice.com
Customer focused relationship training will take your global service and sales teams to new heights.| Global Partners Training
Customer experience is essential to business success today. Here, we define customer experience and explore the benefits of advanced customer experience training.| Global Partners Training
How can you champion the customer experience the way Chick-Fil-A and Spotify do? By building customer-centricity into the DNA of your business—here's how to do it.| blog.hubspot.com
Know what it takes to deliver the kind of experience that keeps customers coming back.| PwC
Companies have been trying to adopt customer centricity for nearly 20 years now. Yet only 14% of marketers say their company really focuses on customer centricity. To build a culture that focuses on customer needs, companies should take six steps: Operationalize customer empathy; hire for customer orientation; democratize customer insights; facilitate direct interaction with customers; link employee culture to customer outcomes; and tie compensation to the customer. Company leaders are starti...| Harvard Business Review