Net promoter Score (NPS) is the most important metric to track. Learn how to calculate NPS, create an NPS survey & how to analyze NPS results| Customer Thermometer
When getting a 1-2% response rate in your customer satisfaction surveys is an aspiring result, it's a clear sign that something must change. But what?| Customer Thermometer
What you should do with negative feedback? The best practice approach to customer feedback goes beyond measuring it to acting upon it.| Customer Thermometer
The 6 hallmarks of ace customer feedback response. The ultimate guide to dealing with, and getting value from, customer feedback. With downloadable planner.| Customer Thermometer
Did you know that customers can often be more loyal to your business after they have experienced a service failure? Learn how to react to it (and avoid it).| Customer Thermometer