This guide explains how managers can empower their customer service teams to drive customer satisfaction and lead to repeat business.| Business News Daily
Analyzing key metrics can help drive success within your business and make you more competitive. Here is how your CRM can help in those efforts.| Business News Daily
Chatbots are becoming common tools for e-commerce, sales, customer service and marketing. Learn how to incorporate chatbots into your small business.| Business News Daily
Your Net Promoter Score quantifies customer loyalty, but this method comes with limitations. Learn more about the pros and cons of this metric.| Business News Daily
Customer service programs help you better serve consumers. See the most effective solutions, including Freshdesk, Zendesk and Hootsuite's Sparkcentral.| Business News Daily