As a customer service agent, it’s easy to feel overwhelmed by the constant influx of emails, tickets, and notifications. In this blog post, we’ll look at the top 10 Chrome extensions for customer service that can help you work smarter, not harder. Let’s get started.| Forest Admin Blog
Inbox is a new - and mighty - addition to the collaboration tools on Forest Admin. In short, it lets managers define how to automatically route records to operators for better efficiency and productivity, eliminating the guesswork of what to choose.| Forest Admin Blog
Introducing Earned Growth℠, the accounting-based counterpart to the Net Promoter Score.| Bain
How to turn an auto-generated admin panel into the Customer Support Tool| docs.forestadmin.com
Reprint: R1007L The notion that companies must go above and beyond in their customer service activities is so entrenched that managers rarely examine it. But a study of more than 75,000 people interacting with contact-center representatives or using self-service channels found that over-the-top efforts make little difference: All customers really want is a simple, quick solution to their problem. The Corporate Executive Board’s Dixon and colleagues describe five loyalty-building tactics tha...| Harvard Business Review
