A loyal customer base is important because it is those consumers who sustain and grow businesses. Learn tips to improve customer loyalty.| The Thriving Small Business
Customer service is a common term we are all familiar with which means “one who aids or provides help to the purchaser of a good or service”.| The Thriving Small Business
Organizations should have an expectation for employees to provide good customer service. This is done by defining customer service standards.| The Thriving Small Business
The term leadership is used interchangeably but is defined as the ability to lead, an act or instance of leading, guidance, or direction.| The Thriving Small Business
A customer service strategy helps employees understand the importance of the customer experience and works to create a service culture.| The Thriving Small Business
Organizations should provide a great first impression which is the first point of contact a customer has with an organization.| The Thriving Small Business
Managing employee performance can be one of the most challenging aspects of a supervisor’s job. Learn tips to make managing employees easier!| The Thriving Small Business
Organizations grow and thrive as a result of implementing a strategic plan that is achieved by employee goals.| The Thriving Small Business
Learn how to develop a performance management system that encourages employees and improves the annual performance appraisal process.| Smart Church Management