Net Promoter Score: What Is It and Why Do You Need It? | Groove Blog
What Net Promoter Score is, why you should care about it, and what to do when it’s not looking as good as you’d like it to| Groove Blog
What Net Promoter Score is, why you should care about it, and what to do when it’s not looking as good as you’d like it to| Groove Blog
Customer satisfaction’s importance can not be overstated. It gives you potential referrals, decreases churn, and increases LTV. While in the past it was enough just to have a FAQ and a support email, those times are long gone. With the wide range of competitors to choose from, customers are expecting to solve their problem immediately, […]| Groove Blog
Keeping your customers happy should be key objective, create a map to help you achieve that.| Groove Blog
Having trouble converting customers, but not sure why? Learn how to track the customer journey, and use the insights to improve your business!| Groove Blog
Wondering what it is, how to get it, or how to use it once you do have it? Perfect! We've covered all that and more in our 2022 guide to customer feedback. The key takeaways are around how to make this stuff actionable for your business.| Groove Blog
Optimize your customer service with data-driven insights. Explore our list of essential customer service metrics that can boost satisfaction.| Groove Blog
What is a help desk? Let's explore some definitions, talk about what help desks can do for your business, and help you find the right one!| Groove Blog
Discover how to do effective email marketing for small business! Learn everything from building your list to automating campaigns.| Groove Blog
Want to boost satisfaction, reduce support workload, & free up time to grow your business? These self service options for customers can help!| Groove Blog
