Net Promoter Score: What Is It and Why Do You Need It? | Groove Blog
What Net Promoter Score is, why you should care about it, and what to do when it’s not looking as good as you’d like it to| Groove Blog
What Net Promoter Score is, why you should care about it, and what to do when it’s not looking as good as you’d like it to| Groove Blog
The most important thing that too many startups aren’t doing.| Groove Blog
Customer satisfaction’s importance can not be overstated. It gives you potential referrals, decreases churn, and increases LTV. While in the past it was enough just to have a FAQ and a support email, those times are long gone. With the wide range of competitors to choose from, customers are expecting to solve their problem immediately, […]| Groove Blog
Customer onboarding provides guidelines and training for new customers to learn a product or service. Here’s how we create a good customer onboarding experience.| Groove Blog
Keeping your customers happy should be key objective, create a map to help you achieve that.| Groove Blog
“Why are you selling $1 for 90 cents ?” “Well, profits are not great but the revenue is booming!” To some, it may seem like a joke, but for many businesses, this is a reality that they ignore. Today we will dig deep into what is CAC and how to keep it lower than your […]| Groove Blog
Looking to exceed customer expectations? We've built a guide for you! Meeting expectations is one thing, but going above and beyond takes true commitment.| Groove Blog
Having trouble converting customers, but not sure why? Learn how to track the customer journey, and use the insights to improve your business!| Groove Blog
Discover 8 practical knowledge base examples to improve your customer experience. Learn how to create, organize, and optimize your knowledge base.| Groove Blog
Every customer is unique, but sometimes there are common denominators. In the case of customer support, they are in the form of questions that everyone asks, or at least a notable majority do. Even if the information is in onboarding, or seems obvious to the product team it might a perfect case for your FAQ […]| Groove Blog
Wondering what it is, how to get it, or how to use it once you do have it? Perfect! We've covered all that and more in our 2022 guide to customer feedback. The key takeaways are around how to make this stuff actionable for your business.| Groove Blog
The page you're looking for either doesn't exist or has moved.| help.groovehq.com
Save time with replies for common questions.| help.groovehq.com
Get the full breakdown on customer satisfaction surveys. Including real-world questions, examples, and clearly defined benchmarks for CSAT, NPS, and CES.| Groove Blog
Customer acquisition is difficult. Its costs time and money to get a new customer and if they churn quickly, your LTV suffers and suddenly your can not afford such CAC’s as your competitor can. We all know where this downward spiral ends. To evade this fate, you must focus on customers. Not just have them […]| Groove Blog
Want to personalize support, boost efficiency, and build stronger relationships with buyers? Learn how to create effective customer profiles!| Groove Blog
What is a help desk? Let's explore some definitions, talk about what help desks can do for your business, and help you find the right one!| Groove Blog
Need to gather feedback and improve the customer experience for your small business? These customer satisfaction survey tools can help!| Groove Blog
Making your customers wait sends the message that you don’t respect them or their time.| Forbes
Looking to use peoples' natural instinct to "follow the crowd" to boost conversions? Start using social proof in your marketing—here's how.| Sprout Social
