It is important to be able to recognize customer types, and no one is likely to argue with that. The skill itself is not difficult to master. It is more important to choose the right classification system (or develop your own), based on which you will create a methodology for recognition. This is the optimal … Continue reading “What is a Prospective Customer? Definition, Examples”| Sender
How to keep your customers coming back for more? Let’s dive into the secrets of customer retention. From proven strategies to real-life examples, we’ve got everything you need to build lasting relationships and turn one-time buyers into loyal fans.| Sender
In this blog post, we’ll discuss the difference between customer loyalty and retention, what influences it, how to measure customer retention, and how to increase client retention and loyalty.| Sender
Keeping customers engaged is a top priority in marketing plans. But let’s be real: for some, the whole idea of customer engagement is still a bit foggy.| Sender
In this article, we’ll dive into the importance of customer feedback and explore 5 effective ways to collect it.| Sender
74% of consumers feel loyal to a specific company. Want your brand loyalty to reach new heights? Read this article and learn how to earn it.| Sender
Reprint: R1007L The notion that companies must go above and beyond in their customer service activities is so entrenched that managers rarely examine it. But a study of more than 75,000 people interacting with contact-center representatives or using self-service channels found that over-the-top efforts make little difference: All customers really want is a simple, quick solution to their problem. The Corporate Executive Board’s Dixon and colleagues describe five loyalty-building tactics tha...| Harvard Business Review