Product managers need to talk to customers. It’s not always easy, and they don’t always tell us what we want to hear. But if we listen carefully, we can learn much more than what they actually say. Here is what my boss once taught me about how to really listen to our customers.| Infinify
As product leaders we work with so many stakeholders, and we strive to include them in the product definition processes. While generally this is the right thing to do, there is one line that you don’t want to cross: letting them do the product work instead of you, or expecting them to contribute more than they can. Here is a quick guide to finding the right balance.| Infinify
Problem-solving is one of the core characteristics of product managers. But the ability to solve customer problems does not always translate into the ability to solve problems for your own company. It is a slightly different skill to master, but very important for your ability to succeed.| Infinify