Discover what, why, and how to automate customer service, without losing the personal touch—nor hefty investments in AI and supercomputers.| Groove Blog
Spoiler: the best help desk software for small businesses doesn’t exist. Instead, it’s about the right fit for your growing team.| Groove Blog
Nobody’s born with good customer service skills. But, anyone can master them. Here are step-by-step instructions to improve you or your team’s support.| Groove Blog
Why are consumers increasingly dissatisfied with the quality of help they get from customer service departments? The authors’ surveys and interviews with contact center personnel worldwide suggest that companies don’t hire the right people as frontline reps, nor do they equip them to handle the increasingly complex challenges that come with the job. Every rep can be classified as one of seven types, say the authors. Supportive “Empathizers” constitute the largest group, and managers p...| Harvard Business Review
Success isn’t built on customer service statistics alone but transforming data into actionable lessons. Discover the support numbers that matter and exactly how to apply them.| www.groovehq.com