A churn analysis can help you understand which customers are churning, why they're doing so, and how to fix it. Learn how to calculate customer churn here.| baremetrics.com
Learn what customer insights are, the 10 best places to collect them, and 30+ ways to apply them to attract, delight, and retain!| WordStream
What is customer engagement and why is it important? Learn this plus seven effective strategies that work, involving branding, loyalty programs, content strategy, exclusive offers, and more.| WordStream
Learn how to create a customer journey map using our eight steps and seven free customer journey map template and examples.| WordStream
This post explains exactly what a CRM (customer relationship management) platform is, how it can help a small business to grow, benefits and drawbacks of CRM platforms, and features to look for in a CRM for a small business.| WordStream
Here are 11 ways your agency can build strong client relationships that improve productivity, increase loyalty, and generate referrals.| WordStream
Your loyal customers are the ones who buy your products even if they aren’t on sale and recommend your offerings to friends. Learn five ways to build customer loyalty through smart marketing.| WordStream
Customer loyalty programs can help you boost customer retention and increase customer satisfaction. Here’s how to run a successful customer loyalty program (with examples!).| LocaliQ
Word of mouth is the most valuable and most powerful form of marketing. Learn how you can get people talking about your biz!| WordStream
A refresher on customer churn rate.| Harvard Business Review
Welcome emails have on average 4x the open rate and 5x the click-through rate of a standard email marketing campaign. Here's how to build a welcome email that works!| WordStream