No matter how small your business is, understanding the customer retention statistics in this article will help keep your customers longer.| Small Business Trends
Learn how to improve customer satisfaction by reducing customer service response times. Our guide offers 8 effective ways to improve customer response time.| Desk365
Customer service statistics can help plan for future trends and upgrade CX. Learn 92 of the most important in our guide.| Zendesk
A Net Promoter Score (NPS) represents the voice of the customer by measuring customer loyalty to a product or service and if they would recommend it.| Medallia
Find out how to speed up your social media response time to meet customer expectations and build loyalty.| Sprout Social
We analyzed 1,000 websites to see how they use live chat support to better serve their customers. Read the full study and key findings here.| www.superoffice.com
Consumer trust in online, social and mobile advertising grows according to Nielsen.| Nielsen
Know what it takes to deliver the kind of experience that keeps customers coming back.| PwC
Bain & Company research has established a strong link between organic growth and a company's Net Promoter Score.| Bain
Why are consumers increasingly dissatisfied with the quality of help they get from customer service departments? The authors’ surveys and interviews with contact center personnel worldwide suggest that companies don’t hire the right people as frontline reps, nor do they equip them to handle the increasingly complex challenges that come with the job. Every rep can be classified as one of seven types, say the authors. Supportive “Empathizers” constitute the largest group, and managers p...| Harvard Business Review
Crafting an excellent customer experience is crucial. Learn the ins and outs with tips, tricks, and data to point you in the right direction.| blog.hubspot.com
Use these social media customer service statistics to refine your social customer care strategy and build trust in your brand.| Sprout Social
A new report claims that, for the first time ever, marketing to existing customers is exceeding that to new ones.| Bain
See the results of our latest consumer survey about expectations for customer service on social media.| khoros.com
How do you provide great customer service? We share 7 examples with stories from Amazon, Starbucks and Lexus. Deliver better customer service today!| www.superoffice.com
Customer experience is a top business priority. Here, we explain why it's become so important, backed by customer experience statistics.| www.superoffice.com
What's better than a customer gained? A customer retained. Check out 50 retention stats that show how to reduce churn by investing in customer happiness.| blog.hubspot.com
Discover the latest trends and stats in customer service, according to our survey of 1,400 industry leaders.| blog.hubspot.com
Are you confident that your company is effectively handling potential customers’ online queries? Think hard. Our research shows that most companies are not responding nearly fast enough. Companies in financial services, automobiles, education, software, health care, professional services, and many other industries have increasingly turned to the internet to generate sales leads. Indeed, corporate spending […]| Harvard Business Review
What’s the secret to leading a high-performing service organization? These 36 customer service statistics point you in the right direction.| Salesforce
The NPS score can vary dramatically, and if you want to figure out whether yours is good or bad, there are a variety of factors you need to look at.| Retently CX
How well does your brand understand its customers? Check out takeaways and statistics from our study of 200 enterprise brands and 1,000 consumers.| khoros.com