Customer effort score (CES) measures the ease of a customer's experience with your brand. Learn best practices for using the survey and how to calculate CES.| blog.hubspot.com
Get pearls of wisdom from CX industry experts to perfect the moments that matter in your omnichannel customer journey.| Sharpen
SharpenCX's flexible platform helps your team access the data-driven insights you need to meet and exceed expectations at every touchpoint.| Sharpen
Read about what new AI technology within contact center software will transform both agent and customer experiences.| Sharpen
Learn how Conversational AI can help your company create an efficient and effective customer service process that increases retention.| Sharpen