Can Proactive Customer Service Work For Your Call Center? (Learn How)
Learn how you can realistically implement proactive customer service in your call center, no matter how big or how small.| Sharpen
Learn how you can realistically implement proactive customer service in your call center, no matter how big or how small.| Sharpen
Have you ever wondered how to implement successful omnichannel customer service in your contact center? We're sharing 3 tips to build a standout strategy.| Sharpen
Learn what call center metrics you should be tracking and how to improve them with the right strategy and software.| Sharpen
Successful agents set customers up to be successful, themselves. We're talking through 13 reasons why agent success matters to your customers.Find out why the success of your contact center agent is important to delivering a positive customer experience.| Sharpen
It’s time for leaders to double down on the idea that the employee experience (EX) is now the key driver of the customer experience (CX) and find smarter, strategic ways of connecting the two. According to PwC, companies that invest in and deliver superior experiences to both consumers and employees are able to charge a premium of as much as 16% for their products and services. So how do leaders design EX to better align with CX? First, identify where the biggest gaps exist. Second, find cr...| Harvard Business Review
Companies across all industries are putting personalization at the center of their enterprise strategies. For example, Home Depot, JPMorgan Chase, Starbucks, and Nike have publicly announced that personalized and seamless omnichannel experiences are at the core of their corporate strategy. We are now at the point where competitive advantage will be based on the ability to capture, analyze, and utilize personalized customer data at scale and on how a company uses AI to understand, shape, custo...| Harvard Business Review
Sharpen connects all your customer data in one place. Learn how Sharpen's call center integration can merge with any platform to create the best experience.| Sharpen
Enhance customer experience with Sharpen's innovative solutions. We use customer service call center software to design the perfect user satisfaction platform.| Sharpen
Empower your customer service call center agents with an intuitive platform, crafted to unleash their potential and deliver exceptional customer experiences.| Sharpen
Transform your contact center with Sharpen's AI-powered cloud platform. Simplify your CX, empower agents, and integrate seamlessly with your tech stack.| go.sharpencx.com
Customer effort score (CES) measures the ease of a customer's experience with your brand. Learn best practices for using the survey and how to calculate CES.| blog.hubspot.com
SharpenCX's flexible platform helps your team access the data-driven insights you need to meet and exceed expectations at every touchpoint.| Sharpen
Read about what new AI technology within contact center software will transform both agent and customer experiences.| Sharpen
Learn how Conversational AI can help your company create an efficient and effective customer service process that increases retention.| Sharpen
