Jumping into AI without a plan wastes money. Assess your readiness for contact center AI solutions with this quick self-check.| Kayako
Ever spent hours troubleshooting a user’s “broken” computer, only to discover the issue was an unplugged power cable? Congratulations—you’ve encountered a classic PEBKAC moment. PEBKAC stands for “Problem Exists Between Keyboard And Chair“—a humorous way of pointing out user errors. But what if your IT helpdesk support could proactively prevent these all-too-human blunders with a little help from artificial intelligence?| kayako.com
Customer retention rate suffers when CSMs are stuck in support tasks. Free them to focus on strategy and watch retention soar.| Kayako