From a lack of visibility into infrastructure to licensing and governance issues, frustrating surprises await your migration to the cloud. Here’s a real-world look at how traditional companies are navigating the cloud’s less-documented challenges.| CIO
A service-level agreement (SLA) defines the level of service expected from a vendor, laying out metrics by which service is measured, as well as remedies should service levels not be achieved. It is a critical component of any technology vendor contract.| CIO