Successful organizations devote time to creating a vision statement. This simple step helps to provide long-term direction for employees.| The Thriving Small Business
Every business needs customer complaint procedures to deal with communication breakdowns, process failures, faulty products, or rude employees.| The Thriving Small Business
Customer service is a common term we are all familiar with which means “one who aids or provides help to the purchaser of a good or service”.| The Thriving Small Business
Organizations should have an expectation for employees to provide good customer service. This is done by defining customer service standards.| The Thriving Small Business
A customer service strategy helps employees understand the importance of the customer experience and works to create a service culture.| The Thriving Small Business
Businesses use customer satisfaction surveys to help gain customer insight and ideas for new product development.| The Thriving Small Business
Goals articulate a strategy for achieving a mission and the goal development process determines the necessary steps to get there.| The Thriving Small Business
You have one opportunity to make a first impression. Use this sample telephone script so customer calls are answered how you want!| The Thriving Small Business
A focus group is used to gather information about the customer experience and to develop products and services influenced by customers.| The Thriving Small Business